FAQs & Troubleshooting
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214 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5Can I print from or scan to an Android™ Smartphone?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9Paper Jam
- 10Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 11Can I use AirPrint with my Brother machine?
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14Replace Ink
- 15The edge of glossy paper is smudged.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19How can I create or view an XML Paper Specification document?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 23Can I print from or scan to an iPhone, iPod Touch or iPad?
- 24The printer status is Offline or Paused.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 27One or more of my colours are not printing (blank). What can I do?
- 28When I print, the pages are smudged with ink.
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31How do I load envelopes into my machine?
- 32Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 33I am using Windows XP and I cannot scan with the USB cable.
- 34Improve poor print quality.
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38How to identify your Operating System (OS).
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 43Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44When I turn the Power ON, I always have to re-enter the Date and Time.
- 45How do I make copies using my Brother machine?
- 46When I print photos, the colour quality is not good.
- 47Where can I get FaceFilter Studio and what can I do with this application?
- 48When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 49Set the date and time
- 50Black Ink is still wet after printing on plain paper (For PC Printing).