FAQs & Troubleshooting
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215 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Paper Jam
- 6Replace Ink
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9Can I print from or scan to an iPhone, iPod Touch or iPad?
- 10How do I know which side up my photo paper should be in the tray?
- 11How do I load envelopes into my machine?
- 12Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Print using only the black ink cartridge when the colour cartridges have run out
- 15Which E-mail packages are compatible with ControlCenter3?
- 16When I print, the pages are smudged with ink.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I use AirPrint with my Brother machine?
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 25Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 31I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The edge of glossy paper is smudged.
- 35Is my machine compatible with Windows Vista™?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Where is the USB port on the machine?
- 39Can I print from or scan to an Android™ Smartphone?
- 40When I make a copy the image or text is cut off. What can I do?
- 41Pre-Required Procedures (Linux)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 44How to identify your Operating System (OS).
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48Can third party ink be used to refill the ink cartridges?
- 49In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.