FAQs & Troubleshooting
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DCP-165C
214 Results
1.
I cannot make borderless prints.
2.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
3.
Scan and save a document in PDF format (Scan to File)
4.
Print using only the black ink cartridge when the colour cartridges have run out
5.
Replace Ink
6.
Can I print from or scan to an Android™ Smartphone?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
I cannot find some option in the Printing preferences. (For Windows)
9.
Locate files scanned with ControlCenter3 (For Windows)
10.
Paper Jam
11.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
12.
Can I use AirPrint with my Brother machine?
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
14.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
15.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
16.
Can I print from or scan to an iPhone, iPod Touch or iPad?
17.
The edge of glossy paper is smudged.
18.
The printer status is Offline or Paused.
19.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
20.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
21.
How can I create or view an XML Paper Specification document?
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
25.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
26.
When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
27.
One or more of my colours are not printing (blank). What can I do?
28.
When I print, the pages are smudged with ink.
29.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
30.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.