FAQs & Troubleshooting
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192 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Drum
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Replace Toner
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Jam Inside
- 9Can I print from or scan to Android™ Smartphone?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Set up your Brother machine on a wireless network.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13(Video) Set up your Brother machine
- 14(Video) Load A5 short edge / A4 / Letter paper
- 15Can I print from and scan to iPhone, iPod Touch and iPad?
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17My Brother machine could not be found over the network when I installed drivers on my PC.
- 18Load paper in the paper tray
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22The printer status is Offline or Paused.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Can I use AirPrint with my Brother machine?
- 27How to identify your Operating System (OS).
- 28Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32(Video) Load A5 long edge paper
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 36Cartridge Error
- 37Drum !
- 38Reset the network settings to the factory settings
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 40Scan a document in Mac OS X 10.7.
- 41Turn the Toner Save mode on or off
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Protect your Brother machine against unauthorised access over the network
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46What is Toner Continue Mode?
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 49No Toner
- 50What is the difference between the toner cartridge and the drum unit?