FAQs & Troubleshooting
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110 Results
- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2What is Brother iPrint&Scan?
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Configuring frequently-used scan settings on your Brother machine.
- 6Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 7Document Jam
- 8Configuring frequently-used scan settings on your computer.
- 9"Multifeed detection" or "Multifeed Detection Error"
- 10Replace Pick up roller
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Can I print from or scan to Android™ Smartphone?
- 15Reset the Scheduled maintenance counter
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Cannot scan a long document.
- 20Duplex (two-sided) scan
- 21Out of Memory
- 22Load Documents
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 26If you want to check that your Network Devices are working correctly
- 27Your Scanner cannot be detected on the Network during Installation
- 28Wireless LAN Error Codes
- 29Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Replace Reverse Roller
- 32Unable to Scan XX
- 33What is the default password for my Brother machine?
- 34Scan error due to length, reduce length
- 35Paper suitable for scanning
- 36Unusable Device
- 37When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 38Uninstall the Brother Software and Drivers (Windows)
- 39"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 40Card Jam
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45A grey line or margin appears on the side of the scanned document.
- 46Install PaperPort™ 12SE / 14SE (Windows)
- 47Reset the network settings to the factory default.
- 48Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
