FAQs & Troubleshooting
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110 Results
1.
My Brother machine could not be found over the network when I installed drivers on my computer.
2.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
3.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
4.
Configuring frequently-used scan settings on your Brother machine.
5.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
6.
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
7.
"Multifeed detection" or "Multifeed Detection Error"
8.
When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
9.
Document Jam
10.
Your Scanner cannot be detected on the Network during Installation
11.
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
12.
Replace Pick up roller
13.
Duplex (two-sided) scan
14.
Load Documents
15.
What is Brother iPrint&Scan?
16.
Configuring frequently-used scan settings on your computer.
17.
Can I print from and scan to iPhone, iPod Touch and iPad?
18.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
19.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
20.
Cannot scan a long document.
21.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
22.
Paper suitable for scanning
23.
Replace Reverse Roller
24.
Wireless LAN Error Codes
25.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
The LCD displays an error code when I use the Web icon (Brother Web Connect).
28.
Scan multiple pages into one file instead of each scan being saved as a separate file.
29.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
30.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)