FAQs & Troubleshooting
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105 Results
- 113/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 210/01/2024Easy Scan to E-mail
- 314/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 412/05/2023Check the IP addresses of your PC and the Brother machine
- 526/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 619/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 719/04/2023Open "Scanners and Cameras" and Properties.
- 819/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 915/03/2023Configuring frequently-used scan settings on your computer.
- 1015/03/2023Duplex (two-sided) scan
- 1115/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1215/02/2023Scan a document in Windows 8 and Windows 10.
- 1315/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1426/12/2022How to identify your Operating System (OS).
- 1509/11/2022Verify the Brother machine is connected to the Wired Network (For Windows)
- 1609/11/2022Verify the Brother machine is connected to the Wireless Network (For Windows)
- 1715/09/2022Configure the Scan to Email Feature (Linux)
- 1816/08/2022How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 1928/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2127/07/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2212/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2314/04/2022Uninstall the Brother Software and Drivers (Windows)
- 2414/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 2528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2628/03/2022Check your machine's IP Address or Node Name
- 2717/01/2022I cannot scan from my computer via network. (For Macintosh)
- 2817/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 2909/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3011/11/2021Open the Control Panel (For Windows)
- 3114/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 3216/11/2020Install PaperPort™ 12SE onto Windows 10.
- 3316/11/2020Install Presto!® BizCard® onto Windows 10.
- 3409/07/2020Scan using XSane or GIMP (Linux)
- 3509/07/2020Important points for specifying the scan area (Linux)
- 3609/07/2020What driver package format is supported by my Linux distribution?
- 3701/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3808/04/2020Delete a network scanner entry. (Linux)
- 3901/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 4031/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 4130/10/2019Pre-Required Procedures (Linux)
- 4215/10/2019Reset the network settings to the factory settings
- 4307/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 4404/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 4529/03/2019I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 4622/03/2019Printing / Scanning with a mobile device
- 4701/02/2019Command List of brscan. (Linux)
- 4801/02/2019Uninstall the scanner driver. (Linux)
- 4901/02/2019Uninstall Scan-key-tool. (Linux)
- 5004/10/2018Important points you need to confirm before configuring your Brother machine for a wireless network.