FAQs & Troubleshooting
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112 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2Replace Pad
- 3Replace Parts
- 4Replace Roller
- 5Multifeed
- 6Reset the network settings to the factory settings
- 7How to identify your Operating System (OS).
- 8Document Jam/ Too Long
- 9Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 10Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 11Duplex (two-sided) scan
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Check the IP addresses of your PC and the Brother machine
- 15What is WPA-PSK/ WPA2-PSK and TKIP, AES?
- 16Verify the Brother machine is connected to the Wireless Network (For Windows)
- 17Check your machine's IP Address or Node Name
- 18"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 19Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 20Discover the MAC address of the Brother network card
- 21Can I print from and scan to iPhone, iPod Touch and iPad?
- 22Verify the Brother machine is connected to the Wired Network (For Windows)
- 23Firewall port requirements of the Scan Key Tool (Linux)
- 24I get a TS error when trying to scan on a wireless network.
- 25Easy Scan to E-mail
- 26I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 29Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot scan from my computer via network. (For Windows)
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 36What is Infrastructure mode?
- 37Delete a network scanner entry. (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Configuring frequently-used scan settings on your computer.
- 41Check the firmware version.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 43When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45Can I print from or scan to Android™ Smartphone?
- 46I cannot scan from my computer via network (for Macintosh).
- 47What type(s) of connections can I use with my Brother machine and a wireless network?
- 48What is Ad-hoc mode?
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50Configure the Scan to Email Feature (Linux)
