FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installer application
- 3Replace Pad
- 4Duplex (two-sided) scan
- 5Replace Parts
- 6Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 7Multifeed
- 8Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 9How to identify your Operating System (OS).
- 10Reset the network settings to the factory settings
- 11What is Brother iPrint&Scan?
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Easy Scan to E-mail
- 15Configuring frequently-used scan settings on your computer.
- 16What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 17Check the firmware version.
- 18Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 19Paper suitable for scanning
- 20The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 21Can I print from or scan to Android™ Smartphone?
- 22Document Jam/ Too Long
- 23I get a TS error when trying to scan on a wireless network.
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Changing scan settings in ControlCenter.
- 26Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Clean the Separation Pad
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Unusable Device
- 31Delete a network scanner entry. (Linux)
- 32Uninstall Scan-key-tool. (Linux)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 34Verify the Brother machine is connected to the Wired Network (For Windows)
- 35Printing / Scanning with a mobile device
- 36When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 37Scan and save documents to Android™ mobile devices using my Brother machine.
- 38Replace Roller
- 39Important points you need to confirm before configuring your Brother machine for a wireless network.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Can I print from and scan to iPhone, iPod Touch and iPad?
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43I cannot install Brother drivers on Debian 10 (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45Scan using XSane or GIMP (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Command List of brscan. (Linux)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Open the Control Panel (For Windows)
