FAQs & Troubleshooting
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103 Results
- 1Plastic Card Jam
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Can I print from or scan to Android™ Smartphone?
- 4Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 5What is Brother iPrint&Scan?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 8Replace Parts
- 9Replace Roller
- 10I cannot start ControlCenter.
- 11OCR does not work.
- 12Cannot scan a long document.
- 13Server Time Out (Scan to FTP)
- 14Can I print from and scan to iPhone, iPod Touch and iPad?
- 15"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 16The document was not fed.
- 17How to identify your Operating System (OS).
- 18Document Jam
- 19USB Flash Drive is Full (Scan to USB)
- 20The scan speed is too slow.
- 21Unusable Device (Other Error)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 23Replace Pad
- 24Load Documents
- 25Reset the network settings to the factory default.
- 26TWAIN or WIA errors appear when starting to scan. (Windows)
- 27Check your machine's IP Address or Node Name
- 28The machine pauses for about 3 seconds between each page when scanning.
- 29The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 30A page that is not a blank page is skipped.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Service Call
- 34A plastic card error occurs.
- 35TWAIN errors appear when starting to scan. (Macintosh)
- 36I cannot install Brother drivers on Debian 10 (Linux)
- 37Authenticate Error (Scan to FTP)
- 38Clean the Pick-up Roller
- 39Install PaperPort™ 12SE onto Windows 10.
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41Clean the scanner
- 42Other Error (Other Error)
- 43Configuring frequently-used scan settings on your computer.
- 44Rename the File (Scan to USB)
- 45Colours in the scanned image are dark.
- 46Clean the Separation Pad
- 47Unable to Scan XX
- 48Cover is Open
- 49What do the LED indications mean?
- 50Uninstall the scanner driver. (Linux)