FAQs & Troubleshooting
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103 Results
- 1Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace Parts
- 4Can I print from or scan to Android™ Smartphone?
- 5Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 6Replace Pad
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Document Jam
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Install PaperPort™ 12SE onto Windows 10.
- 11Configuring frequently-used scan settings on your computer.
- 12"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 13Unusable Device (Other Error)
- 14TWAIN errors appear when starting to scan. (Macintosh)
- 15How to identify your Operating System (OS).
- 16Changing scan settings in ControlCenter.
- 17The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 18Load Documents
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 20The document was not fed.
- 21Cannot scan a long document.
- 22Replace Roller
- 23Check your machine's IP Address or Node Name
- 24Reset the network settings to the factory default.
- 25How to scan a document from a Windows application?
- 26Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 27Plastic Card Jam
- 28Cannot start Remote Setup.
- 29USB Flash Drive is Full (Scan to USB)
- 30Sending Error (Scan to FTP)
- 31USB Hub Not Supported (Scan to USB) or Other Error
- 32What is Brother iPrint&Scan?
- 33Paper suitable for scanning
- 34Authenticate Error (Scan to FTP)
- 35Unable to Scan XX
- 36Cover is Open
- 37Important points for specifying the scan area (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 40Cannot save the settings in Remote Setup or Web Based Management.
- 41A plastic card error occurs.
- 42My Brother machine doesn't feed a card for scanning.
- 43Cannot install software. (Windows users only)
- 44The machine pauses for about 3 seconds between each page when scanning.
- 45TWAIN or WIA errors appear when starting to scan. (Windows)
- 46OCR does not work.
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install Brother drivers on Debian 10 (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)