FAQs & Troubleshooting
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97 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Printing is not possible. (USB connection)
- 3How do I transfer label or slip templates?
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8Can my printer use TZ/TZe tapes?
- 9Can I directly operate my printer from a self-developed application software and print a label?
- 10How do I create a label with a 3.5mm width tape
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12P-touch Editor crashes when I open it on my Mac.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 15The tape got jammed in the printer or the tape got stuck inside the printer.
- 16Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 19The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 20How do I create an Address Label using P-touch Editor 5.0 for Windows.
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together?
- 26While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 27The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 29"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh).
- 31The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33The message "The cassette is incorrect." is displayed.
- 34When I try to use the database function, an application error occurs.
- 35The driver downloaded from the website cannot be installed.
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 40How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 41How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43How to open the Devices and Printers window
- 44Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 45How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 47How do I uninstall the printer driver?
- 48How to delete the registry information and files related to the printer driver
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How do I make vertical labels using P-touch Editor 5.0 for Mac?