FAQs & Troubleshooting
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125 Results
- 1Printing from a Windows PC or Mac
- 2How do I turn the printer off?
- 3How do I transfer templates to the printer?
- 4P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 7Installing the software
- 8My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 9How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11This printer is not detected when establishing a Bluetooth connection.
- 12Where can I find my Brother printer's serial number?
- 13What Android™ mobile application can I use?
- 14I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 15When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 16The side margins are incorrect.
- 17How do I transfer label templates with P-touch Transfer Express?
- 18The print quality is poor, and the image is too light or dark.
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20The latest printer driver was successfully installed, but the driver did not update correctly.
- 21I can no longer print from my PC via Bluetooth, even though I could print previously.
- 22Printing from an Android™ device
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How to connect to a DC power outlet (optional)
- 25How to charge the rechargeable Li-ion battery
- 26How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 27Supported File Formats and how to print on Raspbian (Linux®)
- 28How to install Brother software on a computer not connected to the Internet
- 29How do I connect the printer and my mobile device via Bluetooth®?
- 30Using the Printer Setting Tool with Mac computers
- 31How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 32How do I switch to and use the mass storage mode?
- 33What do the indicator lights mean?
- 34How do I clean the platen roller?
- 35How to delete the registry information and files related to the printer driver
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39How to install the rechargeable Li-ion battery (optional)
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42I cannot print LibreOffice documents in landscape orientation. (Linux)
- 43I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 44Supported File Formats and how to print on Raspbian lite (Linux)
- 45How to open the Devices and Printers window
- 46When printing from an application, the application's "Collate" setting does not work correctly.
- 47Using the Printer Setting Tool (for Windows)
- 48What is the JPEG printing and how can I use it?
- 49How to identify your Operating System (OS) for Windows or Mac
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)