FAQs & Troubleshooting
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87 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How do I transfer label or slip templates?
- 3How do I install the printer driver from the CD-ROM? (for Windows)
- 4Where can I find my Brother printer's serial number?
- 5How to charge the rechargeable Li-ion Battery.
- 6How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 7How to charge the rechargeable Ni-MH Battery.
- 8How to install the rechargeable Li-ion Battery (Optional)
- 9How to install the rechargeable Ni-MH Battery (Optional).
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How to identify the printer's firmware version
- 12How to connect to a DC power outlet (Optional)
- 13The paper is jammed in the printer.
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 16What Android™ mobile application can I use?
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How to connect to an AC power outlet (Optional)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20How to connect to a DC power outlet (Optional)
- 21How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 22How do I transfer label templates with P-touch Transfer Express?
- 23How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 24How do I connect the printer and my computer via Bluetooth? (Mac OS X 10.7)
- 25How do I connect the printer and my computer via USB cable?
- 26Paper does not move through the printer even though the motor is running.
- 27What is the Label List? (P-touch Editor 5.x for Windows)
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29Printing is not possible. (USB connection)
- 30Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 32Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 33How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 35I cannot print LibreOffice documents in landscape orientation. (Linux)
- 36Uninstalling the printer drivers (Linux)
- 37How to open the Devices and Printers window
- 38How do I print from a computer?
- 39How do I uninstall the printer driver?
- 40How do I switch between Infrared (IrDA) and Bluetooth? (Windows only)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43Error messages do not appear when using the USB connection of my printer.
- 44How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 48I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)