FAQs & Troubleshooting
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153 Results
- 1Colour offset
- 2Replace the Drum Unit
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Load Documents in the Automatic Document Feeder (ADF)
- 5Replace the Waste Toner Box
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9Paper is Jammed Inside the Machine
- 10I cannot connect my machine to a Windows 11 computer via USB.
- 11When I print images, the quality is not good (Linux)
- 12Document Jam
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14Cannot Print ##
- 15When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 16Set up your machine using Augmented Reality (AR) on your mobile device
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Change the printer driver settings (Windows)
- 21I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 22Why doesn't my Brother machine have a dial tone?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Toner Low
- 25Out of Memory / Print Data Full
- 26Paper is Jammed in the Back of the Machine
- 27My Brother machine has no power.
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Wrong Toner Cartridge
- 30Install the Brother Mobile Connect application (for mobile device)
- 31Cannot Detect
- 32What is the default password for my BRAdmin or Web Based Management?
- 33Where can I find my Brother machine's serial number?
- 34Large characters are printed incorrectly. (Linux)
- 35Command List of brscan. (Linux)
- 36Send a fax using PC-FAX with LPD/LPRng (Linux)
- 37The printer status is Offline or Paused.
- 38Clean the Drum Unit
- 39Toner scatter or toner stain
- 40Replace the Toner Cartridge
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Check the remaining ink or toner level (Linux)
- 45Update the Driver or Firmware for your Brother machine
- 46I get a TS error when trying to print on a wireless network.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Enable the Brother machine's network interface.
- 49Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off
- 50Delete print jobs from the print queue.