FAQs & Troubleshooting
![]() |
Popular |
369 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Replace Ink
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 10High Temperature
- 11How do I know which side up my photo paper should be in the tray?
- 12How do I load paper?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Ink Low
- 15Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 16The printer status is Offline or Paused.
- 17Document Jam
- 18Paper Jam
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 22What is Brother iPrint&Scan?
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24No Ink Cartridge
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 27Open the Status Monitor
- 28Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 31How to identify your Operating System (OS).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Ink Absorber Full
- 34Store a Speed Dial number from my Brother machine's Caller ID History.
- 35Where can I find the ink cartridges for my new Brother machine?
- 36I can print but cannot scan via network. (For Windows)
- 37Can third party ink be used to refill the ink cartridges?
- 38Improve poor print quality.
- 39What is the BRAdmin Professional software used for?
- 40Important points for specifying the scan area (Linux)
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42Send a fax without scanning the documents into memory.
- 43How do I clear the message "Cannot Detect" from the display?
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Set up your Brother machine on a wireless (Wi-Fi) network
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Scan from the Brother iPrint&Scan application using Windows Phone.