FAQs & Troubleshooting
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337 Results
- 1Print using only the black ink cartridge when the Colour cartridges have run out.
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The printer status is Offline or Paused.
- 5Paper Tray #1 not detected / Paper Tray #2 not detected
- 6Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Printer Locked
- 9(Video) Load A4/Letter paper
- 10No Paper / No Paper Fed
- 11(Video) Load A3/Ledger paper
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Easy Scan to E-mail
- 16Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 17How to identify your Operating System (OS).
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Check the Print Alignment from Your Brother Machine
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Improve poor print quality
- 25Reset the Network Settings to Factory Default
- 26Clean the Paper Pick-up Rollers
- 27Paper Jam
- 28Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 29Load Documents in the Automatic Document Feeder (ADF)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33"Offline" appears on the Status Monitor.
- 34Load Photo Paper in Paper Tray #1
- 35Cannot Detect
- 36When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Install Inbox Ink
- 39Load Paper in the Manual Feed Slot
- 40I cannot print one or more colours
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 45Ink Low
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 47(Video) Load and print an Envelope (Manual Feed Slot)
- 48Document Jam
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot save a file downloaded from the Brother support website (For Windows)