FAQs & Troubleshooting
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325 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 3Can I print from or scan to Android™ Smartphone?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is Brother iPrint&Scan?
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8What driver package format is supported by my Linux distribution?
- 9Paper Jam
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11Delete print jobs from the print queue.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Change the printer driver settings (Windows / macOS)
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18How do I store Speed Dial numbers on my Brother machine for easy dialling?
- 19Replace Ink
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22One or more of my colours are not printing (blank). What can I do?
- 23I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27How to identify your Operating System (OS).
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Print using only the black ink cartridge when the colour cartridges have run out
- 30Cover is Open
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32Can my Brother machine print a report to verify a fax I sent was received?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Open "Scanners and Cameras" and Properties.
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Make my copied images lighter or darker.
- 42Ink Low
- 43Verify if the Brother machine has a dial tone
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45No Paper Fed
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47How do I send a fax to multiple fax numbers? (Broadcasting)
- 48When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 49When I print, the pages are smudged with ink.
- 50Where is the USB port on the machine?