FAQs & Troubleshooting
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366 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4How do I replace the waste toner box?
- 5How do I turn off/on the Toner Save Mode?
- 6Replace the toner cartridge
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9White lines, bands or ribbing appear across the page.
- 10How do I replace the belt unit?
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 14I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 18The image is ghosted.
- 19Nothing is printed on the page or some colours are missing.
- 20Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21How do I configure a cover page for PC-FAX?
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Replace the drum unit.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 27Colours are light or unclear on the whole page.
- 28I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 29White spots or hollow print appears.
- 30Vertical coloured streaks or bands appear on the page.
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32Protect your Brother machine against unauthorised access over the network
- 33Delete print jobs from the print queue.
- 34What is Brother iPrint&Scan?
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39Discover the MAC address of the Brother network card
- 40Can I print from or scan to Android™ Smartphone?
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Is my machine compatible with Windows Vista™?
- 43Can I connect to the Active Directory server using the LDAP feature?
- 44When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46Printouts have wrinkles.
- 47Confirm that a FAX I sent was received correctly
- 48How do I replace the belt unit?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot install Brother drivers on Debian 10 (Linux)