FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 7I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 9Can I print from or scan to an Android™ Smartphone?
- 10I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 12When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Can I confirm that the FAX was sent correctly?
- 15I cannot install Brother drivers on Debian 10 (Linux)
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Functions supported in the Windows 7 built-in drivers
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24Cannot print after a Windows 10 update (June 2020)
- 25Open "Scanners and Cameras" and Properties.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 28The link icon for Outlook Express is not displayed in PaperPort®.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31How do I factory reset the Network Interface Card (NIC)?
- 32What is the PreScan option used for on an Apple Mac?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Change the printer driver settings (Windows / macOS)
- 37The paper is skewed when it's printed.
- 38When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 39The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 40What is a "Generic PCL Driver"?
- 41What kind of memory can I use?
- 42How do I improve the copy or fax quality?
- 43I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 44How do I install additional memory?
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I can print but cannot scan via network. (For Windows)
- 48I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50What does "MACHINE ERROR XX" mean?