FAQs & Troubleshooting
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296 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 5Scan and save a document in PDF format (Scan to File)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Delete print jobs from the print queue.
- 8Why doesn't the machine answer when receiving a call?
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 12Can I print from or scan to an iPhone, iPod Touch or iPad?
- 13The printer status is Offline or Paused.
- 14Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 17How do I print on an envelope?
- 18I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20How do I clean the Scanner to improve the copy or fax quality?
- 21I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 22The edge of glossy paper is smudged.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Windows 7 Support Information
- 25How do I set a password on my Brother network card?
- 26When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 27What kind of Media Adapter can I use?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 29Where can I find the serial number for my unit?
- 30Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 31What is the BRAdmin Professional software used for?
- 32I'm using Windows . How can I uninstall the drivers?
- 33Why can't I print when an ink cartridge is empty?
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35Pre-Required Procedures (Linux)
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 40I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Change the user interface of ControlCenter3
- 42One or more of my colours are not printing (blank). What can I do?
- 43The Brother Wireless Wizard cannot find the device using Mac OS® X 10.3.3 or greater with Java version 1.4.2 or greater.
- 44Is there any way to view how much ink is remaining?
- 45What is the "Station ID" and how do I set it?
- 46Where is the full User's Guide? I can't find enough information in the paper manual.
- 47Configure and use the Scan Key Tool (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Large characters are printed incorrectly. (Linux)