FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Can I use voice mail on the same line as my Brother machine?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9One or more of my colours are not printing (blank). What can I do?
- 10Replace Ink
- 11Can I use AirPrint with my Brother machine?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18How do I load paper in paper tray#2?
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Which E-mail packages are compatible with ControlCenter3?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25How many times will my Brother machine automatically redial a number?
- 26Where is the USB port on the machine?
- 27Load paper in the paper tray
- 28The printer status is Offline or Paused.
- 29When I print, the pages are smudged with ink.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Is my machine compatible with Windows Vista™?
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37What is the BRAdmin Professional software used for?
- 38I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How to identify your Operating System (OS).
- 41What is Distinctive Ring and how do I program it?
- 42When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 43Cannot print after a Windows 10 update (June 2020)
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46When I receive faxes with Auto Reduction ON, the left side of the document is cut off.
- 47Print using only the black ink cartridge when the colour cartridges have run out
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49How do I clear the message "Unable to..." or "... Unable" ?
- 50Why doesn't the machine answer when receiving a call?