FAQs & Troubleshooting
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109 Results
- 1I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 2How to connect the printer to your computer
- 3How to install the Mac driver via USB / Wi-Fi® / wired network
- 4How to load the Media
- 5How to add a new stock from the Seagull driver
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7The label wraps around the platen roller when using the cutter.
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9The printing position of small label is incorrect.
- 10The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 11How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 12How to update firmware to all printers on the same subnet at the same time
- 13How to install the Windows driver via Wi-Fi® / wired network
- 14How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 15Using the CommTool (for Windows)
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 17How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to load the Ribbon
- 19The left or right side of the label is not printed correctly.
- 20How to adjust the print position with the BPM (Brother Printer Management Tool)
- 21How to update the firmware
- 22I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 23The label is skipped when printing.
- 24Where can I find the printer's network settings, such as IP address?
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How to change the printer code page
- 27(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 28How to install the Windows driver via Wi-Fi® / wired network
- 29Printing the printer configuration (Self-test)
- 30The print quality is poor.
- 31The time on the printer is incorrect.
- 32How to get an alert log file using the BPM (Brother Printer Management Tool)
- 33How to execute the printer configuration (Self-test) to debug
- 34How to transfer the print programs or templates using FBPL commands
- 35(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 36The power indicator does not light.
- 37How do I uninstall the printer driver?
- 38How to identify your Operating System (OS) for Windows or Mac
- 39Memory full error occurred.
- 40How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 42How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 43How to open the Devices and Printers window
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 45How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 46How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 47When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot connect my machine to the wireless network.