FAQs & Troubleshooting
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119 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Size Error DX or Size Error 2-sided
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7Cannot Detect
- 8(Video) Paper is Jammed inside the Machine
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Add your Brother machine with AirPrint (macOS)
- 11Lines across the page
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13(Video) Paper is Jammed in the Back of the Machine
- 14The scanning speed is slow when scanning from my machine. (Windows)
- 15Self-Diagnostic
- 16Poor fixing
- 17What driver package format is supported by my Linux distribution?
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20Media Type Mismatch or Media Mismatch
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 242-sided Disable or 2-sided Disabled
- 25Install the Mailbox.
- 26Drum End Soon
- 27Toner specks
- 28(Video) Paper is Jammed in the 2-sided Tray
- 29I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Use Universal Print (Windows)
- 34I cannot print using my Brother machine on a wired network (Windows / macOS)
- 35Wrong Toner or Wrong Toner Cartridge
- 36(Video) Set up your Brother machine
- 37Discover the MAC address of the Brother network card
- 38Change the printer driver settings (Windows)
- 39The printer status is Offline or Paused.
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43What is the default password for my Brother machine?
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Cannot Print ##
- 48No Toner
- 49Toner Low or Prepare New Toner Cartridge
- 50In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?