FAQs & Troubleshooting
![]() |
Popular |
57 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 4I do not have or lost the black and white calibration sheet.
- 5When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 6When I calibrate I get a "White-only" calibration message.
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Open "Scanners and Cameras" and Properties.
- 9When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 10The scanner is connected but it will not feed paper (For Macintosh)
- 11How to identify your Operating System (OS).
- 12Is my scanner compatible with Windows?
- 13My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 14I have installed the scanner on my Macintosh but I cannot scan.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Open the Control Panel (For Windows)
- 17File size of the scanned document.
- 18Calibrate your scanner. (For Macintosh)
- 19Scan a document in Windows 8 and Windows 10.
- 20Calibrate your scanner. (For Windows)
- 21Turn off the scanner.
- 22I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 23What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 24What kind of software can I use with my scanner?
- 25Change the words in a scanned document.
- 26I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 27I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 28I can no longer choose the program I want to use to scan a document. (For Windows)
- 29Where is the battery located?
- 30Is my scanner compatible with Macintosh?
- 31I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 32I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34Clean the scanner. (For Macintosh)
- 35I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 36Uninstall the scanner driver (For Windows)
- 37I cannot open the scanned document (For Macintosh).
- 38What scanning modes are available in DSmobileSCAN II?
- 39Can I scan a business card?
- 40Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 41Install the DSmobile Scan application. (For Windows users only)
- 42Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 43Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 44Items included in the original packaging.
- 45I cannot open the scanned document (For Windows).
- 46What paper sizes are available in DSmobileSCAN II?
- 47Insert documents for scanning.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Install the scanner driver (For Windows)
- 50My unit has no power.