FAQs & Troubleshooting
![]() |
Popular |
302 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5How do I load paper?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Replace Ink
- 10When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Print using only the black ink cartridge when the colour cartridges have run out.
- 13Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 14Paper Jam
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Printing / Scanning with a mobile device
- 17Improve poor print quality.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Delete print jobs from the print queue.
- 24Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 25Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 26Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 27Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 36I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 37How to identify your Operating System (OS).
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39The edge of glossy paper is smudged.
- 40Change the printer driver settings (Windows / macOS)
- 41The printer status is Offline or Paused.
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43Can third party ink be used to refill the ink cartridges?
- 44Document Jam
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Set up your Brother machine on a wireless (Wi-Fi) network
- 47"Offline" appears on the Status Monitor.
- 48Open the Status Monitor
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)