FAQs & Troubleshooting
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307 Results
- 1The paper comes out of the machine curled or wavy.
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Replace Belt
- 6I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Replace Parts
- 16The printer status is Offline or Paused.
- 17Load paper in the paper tray
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Can I print from and scan to iPhone, iPod Touch and iPad?
- 22I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 23Jam Inside
- 24Jam MP Tray
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Replace WT Box
- 28Replace Toner
- 29The machine’s display is blank after installing additional memory.
- 30I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 31Adjust colour settings by using the custom setting in the printer driver
- 32Print both sides of paper or a booklet automatically
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 36Carry out calibration to improve the colour density
- 37Drum Error (Drum!)
- 38What driver package format is supported by my Linux distribution?
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 40Document Jam
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42I keep getting the error message "Authenticat Err (Authentication error)".
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 46When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 47Cover is Open appears on the LCD.
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49White streaks or bands down the page
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)