FAQs & Troubleshooting
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241 Results
- 1Load paper.
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4"Document Jam" error appears on the LCD.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12How can I improve poor print quality ?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 16Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 17Which E-mail packages are compatible with ControlCenter3?
- 18"Paper Jam Rear" error appears on the LCD.
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21The paper is skewed when it's printed.
- 22Load envelopes, labels, or thick paper into the manual feed slot.
- 23The link icon for Outlook Express is not displayed in PaperPort®.
- 24I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 25Can I print using the IPP protocol on Windows XP?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28Can I print from or scan to an Android™ Smartphone?
- 29I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Change the printer driver settings (Windows / macOS)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 36I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 37What is the BRAdmin Professional software used for?
- 38How can I find out the current network configuration?
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Pre-Required Procedures (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 43I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 44When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47What is a "Generic PCL Driver"?
- 48Can I print from DOS applications?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.