FAQs & Troubleshooting
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291 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2What is Brother iPrint&Scan?
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Print using only the black ink cartridge when the colour cartridges have run out
- 11One or more of my colours are not printing (blank). What can I do?
- 12The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Protect your Brother machine against unauthorised access over the network
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Delete print jobs from the print queue.
- 22How to identify your Operating System (OS).
- 23Discover the MAC address of the Brother network card
- 24When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26How do I scan a document from the Windows Vista™ Photo Gallery?
- 27I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 42Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 43How do I load envelopes into my machine?
- 44Print the Network Configuration List
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46Set up your Brother machine on a wireless network.
- 47I updated Web BRAdmin and now I cannot enable the logging function.
- 48I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)