FAQs & Troubleshooting
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214 Results
- 1I cannot make borderless prints.
- 2Replace Ink
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6Can I use AirPrint with my Brother machine?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9Can I print from or scan to an Android™ Smartphone?
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The edge of glossy paper is smudged.
- 14Can I print from or scan to an iPhone, iPod Touch or iPad?
- 15Change the printer driver settings (Windows / macOS)
- 16Scan and save a document in PDF format (Scan to File)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 20When I print, the pages are smudged with ink.
- 21Improve poor print quality.
- 22I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 23Pre-Required Procedures (Linux)
- 24Delete print jobs from the print queue.
- 25Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27How to identify your Operating System (OS).
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29When I print photos, the colour quality is not good.
- 30I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 32One or more of my colours are not printing (blank). What can I do?
- 33Scan a document in Mac OS X 10.6.
- 34When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 35I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 39Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Open the Control Panel (For Windows)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 44Why do the ink cartridges run out very quickly?
- 45How can I create or view an XML Paper Specification document?
- 46Paper Jam
- 47How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 48Where can I find my Brother machine's serial number?
- 49What is MFL-Pro Suite Software?
- 50Black Ink is still wet after printing on Glossy Paper (For PC Printing).