FAQs & Troubleshooting
![]() |
Popular |
105 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2What is Brother iPrint&Scan?
- 3Replace Parts
- 4Configuring frequently-used scan settings on your computer.
- 5Easy Scan to E-mail
- 6Replace Roller
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Replace Pad
- 9Can I print from or scan to Android™ Smartphone?
- 10Reset the network settings to the factory settings
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Duplex (two-sided) scan
- 13Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 16Document Jam/ Too Long
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Changing scan settings in ControlCenter.
- 20The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 21What is Brother Web Connect?
- 22Unusable Device
- 23Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 24Printing / Scanning with a mobile device
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 30Paper suitable for scanning
- 31Multifeed
- 32How to identify your Operating System (OS).
- 33Discover the MAC address of the Brother network card
- 34Verify the Brother machine is connected to the Wired Network (For Windows)
- 35I cannot scan from my computer via network. (For Windows)
- 36Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 39I get a TS error when trying to scan on a wireless network.
- 40Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard in the Brother installer application
- 41Cover is Open
- 42Check your machine's IP Address or Node Name
- 43I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44Verify the Brother machine connected to the Wired Network (For Macintosh)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires authentication for the SMTP server, I am not able to use this function anymore.
- 47What driver package format is supported by my Linux distribution?
- 48Pre-Required Procedures (Linux)
- 49What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 50A horizontal line appears at the top of the scanned image.