FAQs & Troubleshooting
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215 Results
- 15122/06/2012Replace the toner cartridge.
- 15216/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15316/03/2012Can I print from or scan to an Android™ Smartphone?
- 15419/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 15519/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15617/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 15724/11/2010I am using Windows XP and I cannot scan with the USB cable.
- 15821/09/2010How do I print the Network Configuration page
- 15923/04/2010Functions supported in the Windows 7 built-in drivers
- 16008/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 16118/03/2010The paper is skewed when it's printed.
- 16211/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16309/12/2009Is my Brother machine compatible with third party print servers?
- 16401/12/2009What is the BRAdmin Professional software used for?
- 16526/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16624/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 16720/10/2009Where can I download a driver for my machine?
- 16828/09/2009I can receive a fax, but cannot receive a call.
- 16903/08/2009Why doesn't the machine answer when receiving a call?
- 17015/07/2009How do I factory reset the Network Interface Card (NIC)?
- 17107/07/2009Why does my machine display "Awaiting Redial"?
- 17207/04/2009When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17330/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 17411/09/2008How do I configure fax forward to e-mail?
- 17511/07/2008I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 17606/12/2007I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the "Switch User" option.
- 17701/11/2007I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 17801/11/2007How do I scan a document from the Windows Vista™ Photo Gallery?
- 17925/05/2007When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 18027/04/2007I updated Web BRAdmin and now I cannot enable the logging function.
- 18107/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 18217/01/2007Vertical streaks appear in my copies.
- 18313/04/2006When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 18413/04/2006My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18513/04/2006What are the settings in the Scanner window used for on an Apple Mac?
- 18607/04/2006My computer hangs when connect with a USB Cable.
- 18707/04/2006The link icon for Outlook Express is not displayed in PaperPort®.
- 18806/04/2006My Brother machine misfeeds paper.
- 18931/03/2006When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 19020/02/2006The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 19120/02/2006I cannot use the Network PC-FAX function from Mac OS® X.
- 19216/01/2006The machine does not print anything.
- 19316/01/2006My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 19410/01/2006Why does the display read "Cover Open"?
- 19510/01/2006"MFC is Busy" or "Connection Fail" error message appears.
- 19605/01/2006What is UPnP and SSDP?
- 19705/01/2006I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 19805/01/2006Can I reduce the size of a received fax on this machine?
- 19920/12/2005While I'm scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 20019/12/2005Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.