FAQs & Troubleshooting
![]() |
Popular |
254 Results
- 101I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 102Unable to Print 5X
- 103Unable to Print 3X
- 104Can I print from or scan to Android™ mobile device?
- 105I cannot print from my computer via USB.
- 106Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 107Scan multiple pages into one file instead of each scan being saved as a separate file.
- 108Cover is Open
- 109When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 110Why is it necessary for my machine to go through regular cleaning cycles?
- 111I cannot print one or more colours
- 112Scan a document from a Windows XP application
- 113What is the recommended paper?
- 114How to scan a document from a Windows application?
- 115I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 116The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 117Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 118I want to print using CUPS while keeping SELinux enabled. (Linux)
- 119Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 120Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 121Connect the cords
- 122A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 123Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 124Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 125Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 126My machine does regular cleaning cycles in the night. How can I correct this?
- 127What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 128How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 129I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 130Copy on Both Sides of the Paper (1-sided to 2-sided / 2-sided to 2-sided)
- 131Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 132Scan an image and insert it in a Windows XP application
- 133Glossy Paper does not feed correctly.
- 134Set the date and time.
- 135I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 136I cannot find some options in the Print dialogue box (macOS 11 or later)
- 137Cannot print after a Windows 10 update (June 2020)
- 138When I print images, the quality is not good (Linux)
- 139Where can I download Brother iPrint&Scan application for Mac?
- 140When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 141I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 142I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 143How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 144Windows 10 Support Information
- 145The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 146Printing result in Windows Photo Viewer is light.
- 147Enable the Brother machine's network interface.
- 148Unpack your Brother machine
- 149I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 150Printing / Scanning with the Cloud