FAQs & Troubleshooting
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310 Results
- 51Discover the MAC address of the Brother network card
- 52Belt End Soon
- 53Drum Error (Drum!)
- 54Drums End Soon/ Drum End Soon(X)
- 55What is Distinctive Ring and how do I program it?
- 56The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 57What can happen if the wrong paper is used in your machine.
- 58Print on envelopes, labels or thick paper from the Manual feed slot
- 59I cannot install Brother drivers on Debian 10 (Linux)
- 60When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 61A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 62Uneven toner density across the printed page
- 63Smudges on printed pages (Poor fixing)
- 64Document Jam
- 65Replace Belt
- 66Toner scatter or toner stain
- 67Jam Rear
- 68Jam Inside
- 69Jam Tray 1 or Jam Tray
- 70Colours are light or faint on the whole page.
- 71I cannot find some option in the Printing preferences. (For Windows)
- 72Printing / Scanning with a mobile device
- 73The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 74The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 75Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 76Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 77I keep getting the error message "Authenticate Err (Authentication error)".
- 78Change the printer driver settings (Windows / macOS)
- 792-sided Disabled
- 80I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 81No Paper
- 82Cover is Open
- 83Manual Feed
- 84When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 85The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 86Can I use non-Brother or third party supplies with the Brother machine?
- 87On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 88Receive faxes on the computer for Windows (PC-FAX Receive)
- 89My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 90Add your Brother machine with AirPrint (macOS)
- 91How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 92I cannot save a file downloaded from the Brother support website (For Windows)
- 93Protect your Brother machine against unauthorised access over the network
- 94Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 95Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 96Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 97Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 98The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 99How to identify your Operating System (OS).
- 100Send a PC-FAX