FAQs & Troubleshooting
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332 Results
- 51Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 52I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 53Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 54When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 55The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 56The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 57Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 58How to identify your Operating System (OS).
- 59Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 60I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 61What is the password for starting the Remote Setup application?
- 62When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 63I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 64When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 65How do I load envelopes into my machine?
- 66The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 67Print a web page from iPrint&Scan when using an Android™ mobile device.
- 68I still receive the error message "Paper Jam" after I removed the jammed paper.
- 69Can I use AirPrint with my Brother machine?
- 70Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 71Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 72Can I change the amount of time my Brother Machine stays in each mode?
- 73I cannot remove red-eye.
- 74I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 75Can I transfer faxes to the PC when my machine has a mechanical problem?
- 76Forward a fax to another fax machine when my machine has a mechanical problem.
- 77What is Distinctive Ring and how do I program it?
- 78When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 79Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 80I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 81What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 82How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 83How do I turn off my Brother machine's Secure Function Lock feature?
- 84Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 85When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 86What is the "Station ID" and how do I set it?
- 87I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 88I cannot install Brother drivers on Debian 10 (Linux)
- 89Cannot print after a Windows 10 update (June 2020)
- 90I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 91"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 92I cannot send a fax using PC-FAX (Windows 10)
- 93Pre-Required Procedures (Linux)
- 94I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 95Protect your Brother machine against unauthorised access over the network
- 96What is Network Shared printing?
- 97How do I know which side up my photo paper should be in the tray?
- 98The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 99The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 100Can I confirm that the FAX was sent correctly?