FAQs & Troubleshooting
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369 Results
- 51Paper Jam
- 52Replace Ink
- 53Cannot print after a Windows 10 update (June 2020)
- 54Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 55Wireless setup is requesting a WPS PIN to complete the setup
- 56Set up your Brother machine on a wireless (Wi-Fi) network
- 57I cannot print using my Brother machine on a wireless network (Windows)
- 58Connect your Brother machine to your mobile device via a wireless router or access point.
- 59Check the firmware version.
- 60Printing / Scanning with a mobile device
- 61The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 62Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 63Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 64I cannot start ControlCenter4.
- 65Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 66Unable to Print 5X
- 67Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 68Unable to Print 3X
- 69I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 70Unable to Print XX
- 71No Ink Cartridge
- 72I can print but cannot scan via network. (For Windows)
- 73Scan and save a document in PDF format for Macintosh (Scan to File)
- 74Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 75Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 76No Paper Fed
- 77How can I create or view an XML Paper Specification document?
- 78I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 79Where can I get FaceFilter Studio and what can I do with this application?
- 80Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 81Can third party ink be used to refill the ink cartridges?
- 82When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 83How do I store Speed Dial numbers on my Brother machine for easy dialling?
- 84How do I send the same fax to multiple fax numbers? (Broadcasting)
- 85When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 86I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 87Scan a document in Mac OS X 10.6.
- 88Scan a document in Windows 8 and Windows 10.
- 89Can I transfer faxes to the PC when my machine has a mechanical problem?
- 90Out of Memory
- 91Uninstall the drivers. (Mac OS X 10.5)
- 92Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 93Improve poor print quality.
- 94Why doesn't the machine answer when receiving a call?
- 95The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 96Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 97When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 98When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 99My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 100Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?