FAQs & Troubleshooting
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80 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2Where can I download the latest P-touch Editor for Mac?
- 3The print quality is poor, and the image is too light or dark.
- 4How do I create and transfer templates? (for Mac)
- 5How to open the Devices and Printers window
- 6I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 7Installing a CA certificate
- 8The paper is jammed in the printer.
- 9Where can I find my Brother printer's serial number?
- 10How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 11The side margins are incorrect.
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How to charge the rechargeable Li-ion battery
- 14The printer does not turn on, so I cannot print.
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot connect my printer to a Windows 11 computer via USB.
- 19Some of the print options in OpenOffice do not work. (Linux®)
- 20Information before downloading for Raspbian/Raspbian lite (Linux®)
- 21The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What Android™ mobile application can I use?
- 24How do I switch to and use the mass storage mode?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27How do I transfer label templates with P-touch Transfer Express?
- 28How do I clean the platen roller?
- 29How to insert paper
- 30Printing is not possible. (USB connection)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Pages don't print.
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 36Uninstalling the printer driver (Linux®)
- 37Supported File Formats and how to print on Raspbian lite (Linux®)
- 38How to install Brother software on a computer not connected to the Internet
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 46When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 47Printing from an Android™ device
- 48What do the indicator lights mean?
- 49How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50How to set up the printer