FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/pj823euk.jpg)
PJ-823
80 Results
1.
How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
2.
Where can I download the latest P-touch Editor for Mac?
3.
The print quality is poor, and the image is too light or dark.
4.
How do I create and transfer templates? (for Mac)
5.
How to open the Devices and Printers window
6.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
7.
Installing a CA certificate
8.
The paper is jammed in the printer.
9.
Where can I find my Brother printer's serial number?
10.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
11.
The side margins are incorrect.
12.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
13.
How to charge the rechargeable Li-ion battery
14.
The printer does not turn on, so I cannot print.
15.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
16.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
17.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
I cannot connect my printer to a Windows 11 computer via USB.
19.
Some of the print options in OpenOffice do not work. (Linux®)
20.
Information before downloading for Raspbian/Raspbian lite (Linux®)
21.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
What Android™ mobile application can I use?
24.
How do I switch to and use the mass storage mode?
25.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
26.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
27.
How do I transfer label templates with P-touch Transfer Express?
28.
How do I clean the platen roller?
29.
How to insert paper
30.
Printing is not possible. (USB connection)