FAQs & Troubleshooting
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126 Results
- 1Printing from a Windows PC or Mac
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 3Installing the software
- 4How to connect to a DC power outlet (optional)
- 5Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 6When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 7What Android™ mobile application can I use?
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9How to charge the rechargeable Li-ion battery
- 10How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 11Using the Printer Setting Tool (for Windows)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 15Where can I find my Brother printer's serial number?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 20Using the Communication Settings (for Windows)
- 21Using the Device Settings (for Windows)
- 22How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26The side margins are incorrect.
- 27How to identify your Operating System (OS) for Windows or Mac
- 28How to install Brother software on a computer not connected to the Internet
- 29How do I turn the printer off?
- 30How do I uninstall the printer driver?
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 35Printing from an Android™ device
- 36Which Bluetooth® profiles does the printer support?
- 37Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 45Using the Printer Setting Tool (for Mac)
- 46How do I transfer templates to the printer?
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48How to delete the registry information and files related to the printer driver
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50Supported File Formats and how to print on Raspbian lite (Linux®)