FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2Printing from a Windows PC or Mac
- 3Using the Device Settings (for Windows)
- 4How to connect to a DC power outlet (optional)
- 5How to charge the rechargeable Li-ion battery
- 6How to install the rechargeable Li-ion battery (optional)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 11Installing the software
- 12Using the Printer Setting Tool (for Windows)
- 13How to insert paper
- 14How to identify your Operating System (OS) for Windows or Mac
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18How to connect to an AC power outlet (optional)
- 19The print quality is poor, and the image is too light or dark.
- 20Information before downloading for Raspbian/Raspbian lite (Linux®)
- 21How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 22How do I turn the printer off?
- 23I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 24What Android™ mobile application can I use?
- 25How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 26How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 27Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30How to install Brother software on a computer not connected to the Internet
- 31Using the Printer Setting Tool (for Mac)
- 32What is the JPEG printing and how can I use it?
- 33How do I print from a computer or mobile device?
- 34I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 35How to open the Devices and Printers window
- 36When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Using the Communication Settings (for Windows)
- 39How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 40The side margins are incorrect.
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43How do I clean the platen roller?
- 44Paper does not move through the printer even though the motor is running.
- 45Getting ready to use your printer.
- 46(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 47I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 48Some of the print options in OpenOffice do not work. (Linux®)
- 49Uninstalling the printer drivers (Linux®)
- 50When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.