FAQs & Troubleshooting
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125 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 4I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Printing from an Android™ device
- 6How do I uninstall the printer driver?
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8How to open the Devices and Printers window
- 9How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 15Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 16How to delete the registry information and files related to the printer driver
- 17How to identify your Operating System (OS) for Windows or Mac
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 20Printing from a Windows PC or Mac
- 21What Android™ mobile application can I use?
- 22How to install Brother software on a computer not connected to the Internet
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28Using the Printer Setting Tool (for Windows)
- 29How to charge the rechargeable Li-ion battery
- 30The print quality is poor, and the image is too light or dark.
- 31Printing is not possible. (USB connection)
- 32Using the Device Settings (for Windows)
- 33How to identify the printer's firmware version
- 34Paper does not move through the printer even though the motor is running.
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38Which Bluetooth® profiles does the printer support?
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How to connect to an AC power outlet (optional)
- 41My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 42Using the Communication Settings (for Windows)
- 43Using the Printer Setting Tool (for Mac)
- 44What is the JPEG printing and how can I use it?
- 45How do I switch to and use the mass storage mode?
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49Where can I find my Brother printer's serial number?
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.