FAQs & Troubleshooting
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126 Results
- 1Printing from a Windows PC or Mac
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4The side margins are incorrect.
- 5How to open the Devices and Printers window
- 6Using the Printer Setting Tool (for Mac)
- 7How do I turn the printer off?
- 8I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10How to connect to a DC power outlet (optional)
- 11How to install the rechargeable Li-ion battery (optional)
- 12How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 13I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Where can I find my Brother printer's serial number?
- 15Installing the software
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17Some of the print options in OpenOffice do not work. (Linux®)
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 20How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 26This printer is not detected when establishing a Bluetooth® connection.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28What Android™ mobile application can I use?
- 29Which Bluetooth® profiles does the printer support?
- 30How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 31Supported File Formats and how to print on Raspbian lite (Linux®)
- 32How to install Brother software on a computer not connected to the Internet
- 33The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 34Using the Printer Setting Tool (for Windows)
- 35How to identify your Operating System (OS) for Windows or Mac
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 40What kinds of software are available for this printer?
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42How do I clean the platen roller?
- 43How to insert paper
- 44How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 45(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 46Uninstalling the printer drivers (Linux®)
- 47Information before downloading for Raspbian/Raspbian lite (Linux®)
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 50I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.