FAQs & Troubleshooting
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PJ-762
126 Results
1.
Installing the software
2.
Printing from a Windows PC or Mac
3.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
4.
What Android™ mobile application can I use?
5.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
6.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
7.
How do I transfer templates to the printer?
8.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
9.
The latest printer driver was successfully installed, but the driver did not update correctly.
10.
This printer is not detected when establishing a Bluetooth® connection.
11.
How to identify your Operating System (OS) for Windows or Mac
12.
How do I transfer label templates with P-touch Transfer Express?
13.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
14.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
15.
I can no longer print from my computer via Bluetooth®, even though I could print previously.
16.
Using the Communication Settings (for Windows)
17.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
18.
The print quality is poor, and the image is too light or dark.
19.
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
20.
What kinds of software are available for this printer?
21.
How do I turn the printer off?
22.
How do I uninstall the printer driver?
23.
Where can I find my Brother printer's serial number?
24.
Which Bluetooth® profiles does the printer support?
25.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
26.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
27.
Information before downloading for Raspbian/Raspbian lite (Linux®)
28.
When printing from an application, the application's "Collate" setting does not work correctly.
29.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
30.
Using the Printer Setting Tool (for Mac)