FAQs & Troubleshooting
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105 Results
- 1What Android™ mobile application can I use?
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Installing the software
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The print quality is poor, and the image is too light or dark.
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8How to connect to a DC power outlet (optional)
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12Where can I find my Brother printer's serial number?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14Using the Printer Setting Tool (for Mac)
- 15How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 19How do I transfer label templates with P-touch Transfer Express?
- 20How to connect to an AC power outlet (optional)
- 21Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 22Uninstalling the printer drivers (Linux®)
- 23Supported File Formats and how to print on Raspbian (Linux®)
- 24Information before downloading for Raspbian/Raspbian lite (Linux®)
- 25How to install Brother software on a computer not connected to the Internet
- 26How do I turn the printer off?
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How to install the rechargeable Li-ion battery (optional)
- 33I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 34Some of the print options in OpenOffice do not work. (Linux®)
- 35How to open the Devices and Printers window
- 36The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 37What is the JPEG printing and how can I use it?
- 38How do I transfer templates to the printer?
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40Paper does not move through the printer even though the motor is running.
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44Supported File Formats and how to print on Raspbian lite (Linux®)
- 45I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 46Using the Device Settings (for Windows)
- 47Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 48How to identify the printer's firmware version
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50What do the indicator lights mean?