FAQs & Troubleshooting
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111 Results
- 1Printing from a Windows PC or Mac
- 2How do I turn the printer off?
- 3The print quality is poor, and the image is too light or dark.
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8How to install the rechargeable Li-ion battery (optional)
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How do I transfer label templates with P-touch Transfer Express?
- 12Printing is not possible. (USB connection)
- 13How to open the Devices and Printers window
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15Where can I find my Brother printer's serial number?
- 16Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 17What Android™ mobile application can I use?
- 18How do I transfer templates to the printer?
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22What is the Label List? (P-touch Editor 5.x for Windows)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25How to delete the registry information and files related to the printer driver
- 26When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 27Supported File Formats and how to print on Raspbian lite (Linux®)
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29The latest printer driver was successfully installed, but the driver did not update correctly.
- 30Using the Printer Setting Tool (for Mac)
- 31Using the Device Settings (for Windows)
- 32How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 33How to identify the printer's firmware version
- 34How to connect to a DC power outlet (optional)
- 35How to connect to an AC power outlet (optional)
- 36Paper does not move through the printer even though the motor is running.
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40Installing the software
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 44I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 45Uninstalling the printer drivers (Linux®)
- 46Can I print out the printer settings?
- 47How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 48The top margin is incorrect.
- 49The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 50How do I switch to and use the mass storage mode?