FAQs & Troubleshooting
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105 Results
- 51What is the JPEG printing and how can I use it?
- 52How do I print from a computer or mobile device?
- 53How do I switch to and use the mass storage mode?
- 54I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 55The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 56Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 57I connected multiple printers of the same model to one computer but can only print from one of them.
- 58Paper does not move through the printer even though the motor is running.
- 59How to insert paper
- 60How to delete the registry information and files related to the printer driver
- 61How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 62How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 63When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 64I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 65Error messages do not appear when using the USB connection of my printer.
- 66The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 67The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 68How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 69What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 70How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 71What do the indicator lights mean?
- 72Pages don't print. What should I do?
- 73How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 74The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 75The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 76I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 77Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 78The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 79I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 80Some of the print options in OpenOffice do not work. (Linux®)
- 81Uninstalling the printer drivers (Linux®)
- 82I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 83How to install Brother software on a computer not connected to the Internet
- 84The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 85I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 86Using the Printer Setting Tool (for Mac)
- 87Using the Printer Setting Tool (for Windows)
- 88Getting ready to use your printer.
- 89Can I print out the printer settings?
- 90Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 91The DATA indicator has turned off even though data remains in the printer.
- 92The side margins are incorrect.
- 93The printed image is compressed or stretched.
- 94The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 95The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 96How to connect to a DC power outlet (optional)
- 97How to charge the rechargeable Li-ion battery
- 98How to install the rechargeable Li-ion battery (optional)
- 99How do I clean the platen roller?
- 100The paper is jammed in the printer.