FAQs & Troubleshooting
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80 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I transfer label or slip templates?
- 4How to install the rechargeable Ni-MH Battery (Optional)
- 5Printing is not possible. (USB connection)
- 6How do I uninstall the printer driver?
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8What Android™ mobile application can I use?
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How do I install the printer driver from the CD-ROM? (for Windows)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 15How to install the rechargeable Li-ion Battery (Optional)
- 16How to insert paper
- 17The printed image is compressed or stretched.
- 18The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 19What do the indicator lights mean?
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to open the Devices and Printers window
- 25What is the JPEG printing and how can I use it?
- 26Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 27I connected multiple printers of the same model to one computer but can only print from one of them.
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31Where can I find my Brother printer's serial number?
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How to connect to a DC power outlet (Optional)
- 36How to charge the rechargeable Li-ion battery
- 37How do I transfer label templates with P-touch Transfer Express?
- 38How to connect to an AC power outlet (Optional)
- 39Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 40How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How do I print from a computer?
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 50How do I clean the Platen Roller?