FAQs & Troubleshooting
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79 Results
- 1How do I transfer label or slip templates?
- 2How do I install the printer driver from the CD-ROM? (for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Printing is not possible. (USB connection)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I transfer label templates with P-touch Transfer Express?
- 8What Android™ mobile application can I use?
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How to install the rechargeable Ni-MH Battery (Optional)
- 11Where can I find my Brother printer's serial number?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14How do I connect the printer and my computer via USB cable?
- 15(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19How to install the rechargeable Li-ion Battery (Optional)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How to connect to a DC power outlet (Optional)
- 22How to charge the rechargeable Li-ion battery
- 23How to charge the rechargeable Ni-MH battery
- 24How to connect to an AC power outlet (Optional)
- 25Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 26The paper is jammed in the printer.
- 27The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How to insert paper
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31What is the Label List? (P-touch Editor 5.x for Windows)
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33Some of the print options in OpenOffice do not work. (Linux®)
- 34When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 35How to connect to a DC power outlet (Optional)
- 36How do I print from a computer?
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 39How to open the Devices and Printers window
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 45How to identify the printer's firmware version
- 46(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 47How do I uninstall the printer driver?
- 48How do I clean the Platen Roller?
- 49(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50Uninstalling the printer drivers (Linux®)