FAQs & Troubleshooting
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63 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5Change the image settings. (Using DS Capture)
- 6My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 7Configure the Scan to Email Feature (Linux)
- 8My scanner gets warm.
- 9Colors in the scanned image are dark.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11No document in ADF.
- 12When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 13TWAIN or WIA errors appear when starting to scan. (Windows)
- 14Cannot use my scanner connection the USB hub.
- 15Change the paper settings. (Using DS Capture)
- 16The scan speed is too slow.
- 17How to identify your Operating System (OS).
- 18Clean the scanner
- 19I cannot install the scanner drivers.
- 20Check the firmware version.
- 21TWAIN errors appear when starting to scan. (Macintosh)
- 22"Multifeed" or "Multifeed is detected."
- 23My scanner is connected but it will not feed my document or do anything else.
- 24A page that is not a blank page is skipped.
- 25How to scan a document from a Windows application?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27What driver package format is supported by my Linux distribution?
- 28Uninstall Scan-key-tool. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Unknown error.
- 31Do not open the ADF cover when scanning.
- 32FlashROM R/W test error
- 33Paper suitable for scanning
- 34Replace Roller
- 35My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 36The scanned documents are put into the incorrect order. (macOS)
- 37error 20392 - Scanner not responding, check card, power, and cable.
- 38White vertical lines or white stripes appear on the scanned image.
- 39ADF AFE LVDS test error
- 40USB R/W test error
- 41Scan using XSane or GIMP (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Cannot find the scanner.
- 45ADF rear lamp error
- 46AFE LVDS test error
- 47The file size is too large.
- 48Command List of brscan. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)