FAQs & Troubleshooting
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63 Results
- 1"Multifeed" or "Multifeed is detected."
- 2How to identify your Operating System (OS).
- 3Document misfeeds.
- 4What driver package format is supported by my Linux distribution?
- 5Unknown error.
- 6No document in ADF.
- 7Change the image settings. (Using DS Capture)
- 8Replace Roller
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Do not open the ADF cover when scanning.
- 11Change the paper settings. (Using DS Capture)
- 12The scan speed is too slow.
- 13Paper suitable for scanning
- 14"Document Jam/too Long" or "A document is jammed in the ADF."
- 15Cannot find the scanner.
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17TWAIN or WIA errors appear when starting to scan. (Windows)
- 18My scanner gets warm.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Cannot use my scanner connection the USB hub.
- 22My scanner is connected but it will not feed my document or do anything else.
- 23Scan using XSane or GIMP (Linux)
- 24Pre-Required Procedures (Linux)
- 25AFE R/W test error
- 26My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 27FlashROM R/W test error
- 28Delete a network scanner entry. (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30The rollers are worn.
- 31AFE LVDS test error
- 32ADF AFE R/W test error
- 33NVRAM R/W test error
- 34Important points for specifying the scan area (Linux)
- 35When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 36ADF front lamp error
- 37DRAM R/W test error
- 38I cannot install the scanner drivers.
- 39The scan quality is poor.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41The scanned documents are put into the incorrect order. (macOS)
- 42ADF rear lamp error
- 43USB R/W test error
- 44Check the firmware version.
- 45Uninstall Scan-key-tool. (Linux)
- 46The scanned image is skewed (crooked).
- 47ADF cover open
- 48Clean the scanner
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50White vertical lines or white stripes appear on the scanned image.