FAQs & Troubleshooting
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63 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3How to identify your Operating System (OS).
- 4No document in ADF.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7TWAIN errors appear when starting to scan. (Macintosh)
- 8My scanner gets warm.
- 9Cannot find the scanner.
- 10When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 11My scanner is connected but it will not feed my document or do anything else.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13error 20392 - Scanner not responding, check card, power, and cable.
- 14Unknown error.
- 15Change the image settings. (Using DS Capture)
- 16The scan speed is too slow.
- 17Replace Roller
- 18Uninstall Scan-key-tool. (Linux)
- 19"Document Jam/too Long" or "A document is jammed in the ADF."
- 20What driver package format is supported by my Linux distribution?
- 21Delete a network scanner entry. (Linux)
- 22Uninstall the scanner driver. (Linux)
- 23My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 24Do not open the ADF cover when scanning.
- 25ADF AFE R/W test error
- 26Check the firmware version.
- 27A page that is not a blank page is skipped.
- 28I cannot install the scanner drivers.
- 29Bleed-through is seen in the scanned image.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Paper suitable for scanning
- 32Clean the scanner
- 33How to scan a document from a Windows application?
- 34Scan using XSane or GIMP (Linux)
- 35The scanned documents are put into the incorrect order. (macOS)
- 36Command List of brscan. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38AFE LVDS test error
- 39ADF front lamp error
- 40AFE R/W test error
- 41DRAM R/W test error
- 42The scan quality is poor.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Configure the Scan to Email Feature (Linux)
- 45Pre-Required Procedures (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48The rollers are worn.
- 49White vertical lines or white stripes appear on the scanned image.
- 50ADF rear lamp error