FAQs & Troubleshooting
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63 Results
- 1"Multifeed" or "Multifeed is detected."
- 2When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 3Change the image settings. (Using DS Capture)
- 4Do not open the ADF cover when scanning.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Paper suitable for scanning
- 7"Document Jam/too Long" or "A document is jammed in the ADF."
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Change the paper settings. (Using DS Capture)
- 10My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 11AFE R/W test error
- 12Cannot use my scanner connection the USB hub.
- 13Colors in the scanned image are dark.
- 14ADF front lamp error
- 15What driver package format is supported by my Linux distribution?
- 16Unknown error.
- 17TWAIN errors appear when starting to scan. (Macintosh)
- 18The scan speed is too slow.
- 19My scanner is connected but it will not feed my document or do anything else.
- 20The scanned documents are put into the incorrect order. (macOS)
- 21The rollers are worn.
- 22Bleed-through is seen in the scanned image.
- 23The scan quality is poor.
- 24Configure the Scan to Email Feature (Linux)
- 25Scan using XSane or GIMP (Linux)
- 26Delete a network scanner entry. (Linux)
- 27Important points for specifying the scan area (Linux)
- 28Pre-Required Procedures (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Ultrasonic error
- 31My scanner gets warm.
- 32Replace Roller
- 33How to identify your Operating System (OS).
- 34Document misfeeds.
- 35Clean the scanner
- 36Command List of brscan. (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39USB R/W test error
- 40Uninstall the scanner driver. (Linux)
- 41Cannot find the scanner.
- 42Check the firmware version.
- 43A page that is not a blank page is skipped.
- 44The file size is too large.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46White vertical lines or white stripes appear on the scanned image.
- 47ADF rear lamp error
- 48ADF AFE LVDS test error
- 49AFE LVDS test error
- 50ADF AFE R/W test error