FAQs & Troubleshooting
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63 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4The scan speed is too slow.
- 5My scanner gets warm.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 8Change the image settings. (Using DS Capture)
- 9Paper suitable for scanning
- 10How to identify your Operating System (OS).
- 11What driver package format is supported by my Linux distribution?
- 12No document in ADF.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Do not open the ADF cover when scanning.
- 15Change the paper settings. (Using DS Capture)
- 16My scanner is connected but it will not feed my document or do anything else.
- 17Cannot find the scanner.
- 18A page that is not a blank page is skipped.
- 19TWAIN or WIA errors appear when starting to scan. (Windows)
- 20Cannot use my scanner connection the USB hub.
- 21Replace Roller
- 22Unknown error.
- 23The scanned image is skewed (crooked).
- 24Uninstall Scan-key-tool. (Linux)
- 25White vertical lines or white stripes appear on the scanned image.
- 26TWAIN errors appear when starting to scan. (Macintosh)
- 27I cannot install the scanner drivers.
- 28The scanned documents are put into the incorrect order. (macOS)
- 29Command List of brscan. (Linux)
- 30Pre-Required Procedures (Linux)
- 31The rollers are worn.
- 32Clean the scanner
- 33How to scan a document from a Windows application?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Colors in the scanned image are dark.
- 36Configure the Scan to Email Feature (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38ADF rear lamp error
- 39Scan using XSane or GIMP (Linux)
- 40error 20392 - Scanner not responding, check card, power, and cable.
- 41AFE LVDS test error
- 42FlashROM R/W test error
- 43AFE R/W test error
- 44Check the firmware version.
- 45Bleed-through is seen in the scanned image.
- 46Delete a network scanner entry. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 49DRAM R/W test error
- 50The file size is too large.