FAQs & Troubleshooting
Popular |
PDS-5000
63 Results
1.
Document misfeeds.
2.
"Multifeed" or "Multifeed is detected."
3.
"Document Jam/too Long" or "A document is jammed in the ADF."
4.
The scan speed is too slow.
5.
My scanner gets warm.
6.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
7.
Change the image settings. (Using DS Capture)
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
Paper suitable for scanning
10.
How to identify your Operating System (OS).
11.
No document in ADF.
12.
Change the paper settings. (Using DS Capture)
13.
Download a file from the "Downloads" section and save it to Windows 8 computer.
14.
My scanner is connected but it will not feed my document or do anything else.
15.
What driver package format is supported by my Linux distribution?
16.
Cannot find the scanner.
17.
Do not open the ADF cover when scanning.
18.
A page that is not a blank page is skipped.
19.
TWAIN or WIA errors appear when starting to scan. (Windows)
20.
Replace Roller
21.
Unknown error.
22.
Cannot use my scanner connection the USB hub.
23.
Uninstall Scan-key-tool. (Linux)
24.
TWAIN errors appear when starting to scan. (Macintosh)
25.
The scanned documents are put into the incorrect order. (macOS)
26.
Pre-Required Procedures (Linux)
27.
The scanned image is skewed (crooked).
28.
How to scan a document from a Windows application?
29.
The rollers are worn.
30.
White vertical lines or white stripes appear on the scanned image.