FAQs & Troubleshooting
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PDS-5000
63 Results
1.
Document misfeeds.
2.
"Multifeed" or "Multifeed is detected."
3.
I cannot install Brother drivers on Debian 10 or later (Linux)
4.
Download a file from the "Downloads" section and save it to Windows 8 computer.
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
Change the image settings. (Using DS Capture)
7.
"Document Jam/too Long" or "A document is jammed in the ADF."
8.
What driver package format is supported by my Linux distribution?
9.
Unknown error.
10.
No document in ADF.
11.
Do not open the ADF cover when scanning.
12.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
13.
TWAIN or WIA errors appear when starting to scan. (Windows)
14.
Cannot use my scanner connection the USB hub.
15.
ADF AFE LVDS test error
16.
TWAIN errors appear when starting to scan. (Macintosh)
17.
Change the paper settings. (Using DS Capture)
18.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
19.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
20.
Cannot find the scanner.
21.
My scanner gets warm.
22.
Paper suitable for scanning
23.
Replace Roller
24.
How to identify your Operating System (OS).
25.
Clean the scanner
26.
The scanned documents are put into the incorrect order. (macOS)
27.
Uninstall the scanner driver. (Linux)
28.
The file size is too large.
29.
Colors in the scanned image are dark.
30.
Delete a network scanner entry. (Linux)