FAQs & Troubleshooting
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219 Results
- 1Installing the Touch Panel Display (Optional)
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Where can I find my Brother printer's serial number?
- 5How to install the rechargeable Li-ion battery (optional)
- 6I cannot print using a HSe cassette.
- 7How can I connect the printer to my mobile device?
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11What Android™ mobile application can I use?
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Power Supply
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17When printing from an application, the application's "Collate" setting does not work correctly.
- 18Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 19Installing the software
- 20The tape got jammed or stuck in the printer.
- 21I cannot print after updating the firmware or font data.
- 22How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 23How can I connect my printer wirelessly?
- 24Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 25I cannot connect my machine to the wireless network.
- 26Printing is not possible. (USB connection)
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 31How to install Brother software on a computer not connected to the Internet
- 32The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 33High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 34Can I apply device setting changes to another printer?
- 35Where can I find the printer's network settings, such as IP address?
- 36The label does not cut well.
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44Open LBX files created in P-touch Editor in Pro Label Tool
- 45Installing the LPR driver and CUPS wrapper driver (Linux®)
- 46Can my printer use TZ/TZe tapes?
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 49I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 50How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)