FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Where can I find the IP addresses of my computer and the printer?
- 3Where can I download the latest P-touch Editor for Mac?
- 4What iOS mobile application can I use?
- 5What is P-touch Library?
- 6How do I connect the printer to my computer via Wi-Fi® using an access point?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 9How to identify your Operating System (OS) for Windows or Mac
- 10How is the print head cleaning cassette used?
- 11I cannot print using a HSe cassette.
- 12What Android™ mobile application can I use?
- 13I cannot connect my machine to the wireless network.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18Where can I find my Brother printer's serial number?
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20The tape got jammed or stuck in the printer.
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22I cannot print after updating the firmware or font data.
- 23Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 24How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 25Printing is not possible. (USB connection)
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 28How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 29How can I print using Portrait? (iPrint&Label)
- 30Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 31The top and base layers of the laminated tape are misaligned.
- 32Installing the Touch Panel Display (Optional)
- 33Using the Printer Setting Tool (for Mac)
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How to install the rechargeable Li-ion battery (optional)
- 36I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 37The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 38Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 39I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 40Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 41Print free-length labels with the set length (Linux®)
- 42Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44How can I connect the printer to my mobile device?
- 45How can I connect my printer wirelessly?
- 46Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 47If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 48Where can I download Brother iPrint&Label? (iPrint&Label)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)