FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6(Video) Load photo paper
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8(Video) Load plain Letter/A4 paper
- 9(Video) Install the ink cartridges
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 15(Video) Load envelopes
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17How do I know which side up my photo paper should be in the tray?
- 18Load envelopes
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20What is Brother iPrint&Scan?
- 21Paper Jam
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Change the number of times my Brother machine rings before it answers.
- 26Cover is Open
- 27One or more of my colors are not printing (blank).
- 28Document Jam
- 29Replace Ink
- 30The text and images on my copies and sent faxes are reversed.
- 31What is the recommended paper?
- 32Store a Speed Dial number from my Brother machine's Caller ID History.
- 33Easy Scan to E-mail
- 34Cannot Detect
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36The scanner cover support has come off. (With Video Instructions)
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Install Starter Ink
- 42Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Print using only the black ink cartridge when the Color cartridges have run out.
- 45Out of Memory
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Add your Brother machine with AirPrint (macOS)
- 48How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 49(Video) Connect the telephone line and power cord
- 50After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.