FAQs & Troubleshooting
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342 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Ink
- 3No Paper / No Paper Fed
- 4Paper Tray #1 not detected/ Paper Tray #2 not detected
- 5(Video) Load A3/Ledger paper
- 6(Video) Install Ink Cartridges
- 7(Video) Load A4/Letter paper
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Paper Size Mismatch
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13What is Brother iPrint&Scan?
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Clean the Print Head from Your Brother Machine
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18"Offline" appears on the Status Monitor.
- 19Ink Low
- 20What driver package format is supported by my Linux distribution?
- 21Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Paper Jam
- 25Where is the USB/Ethernet port on the machine?
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Load Envelopes in Paper Tray #1
- 28My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 30Document Jam
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Easy Scan to E-mail
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37(Video) Connect telephone line and power cords
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Wrong Ink Cartridge
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Clean the Paper Pick-up Rollers
- 47The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 49Install Starter Ink
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).