FAQs & Troubleshooting
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390 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Paper Jam
- 5I installed scan-key-tool, but it does not work. (Linux)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7What does "COMM.ERROR" on the LCD display mean?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What is Brother iPrint&Scan?
- 11No Paper Fed
- 12Replace Ink
- 13Scan from the Brother iPrint&Scan application using Windows Phone.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16One or more of my colors are not printing (blank).
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21The printer status is Offline or Paused.
- 22Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 23How do I know which receive mode to select?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Loading paper in the manual feed slot.
- 29Can I print from or scan to Android™ Smartphone?
- 30How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 31Change the number of times my Brother machine rings before it answers.
- 32Can I use voice mail on the same line as my Brother machine?
- 33How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 34Document Jam
- 35"Offline" appears on the Status Monitor.
- 36Open the "Scanners and Cameras" and Properties.
- 37I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Make my copied images lighter or darker.
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Out of Memory
- 42What is Distinctive Ring and how do I program it?
- 43How do I factory reset the network settings?
- 44Print the Network Configuration List
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48When I print, the pages are smudged with ink.
- 49How do I load paper in paper tray#2?
- 50Combine multiple scanned documents into a single file with PaperPort™